personalized puzzles
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Can an order be cancelled?


If we have not begun production of the order, it can be canceled and we'll return the amount you paid. If production has begun and it is not yet finished, the order can be stopped, but we would prorate the costs we've incurred in this case. Once the order is finished, it is not possible to cancel it because -as indicated by law- the right to withdraw is not contemplated for personalized products. This is because a personalized puzzle (which fits the client's order and uses the client's image) cannot be sold elsewhere.

If you wish to find out the status of your order in order to see if it can be canceled, you may do so from the home page under the section titled 'Check your Order Status.' If you wish to cancel your order, you should send an email to tienda@solopuzzles.co.uk.

 

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